Refund & Cancellation Policy

1. Scope

This policy applies to paid subscriptions for the Toolsmea File Transfer service (Starter at $9/month and Pro at $19/month). All other tools on Toolsmea are free and not subject to this policy.

2. 7-Day Money-Back Guarantee

If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 7 calendar days of your initial payment — no questions asked.

• The guarantee applies to your first-ever Starter or Pro purchase only.
• It does not apply to subsequent billing cycles or plan upgrades.
• It does not apply if you have previously received a refund under this guarantee.

To claim your refund, email billing@toolsmea.com within the 7-day window. We will process your refund within 5–10 business days, and the amount will be returned to your original payment method.

3. Cancellation

You may cancel your subscription at any time from the Pricing page → Manage subscription, which opens the Polar customer portal.

• Cancellation takes effect at the end of your current billing period. You will retain access to all paid features until then.
• After cancellation, your account reverts to the Free plan. Files uploaded under a paid plan that exceed the Free plan's limits are not deleted immediately — they remain until their original expiry date.
• No partial-month refunds are issued on cancellation.

4. Plan Changes (Upgrades & Downgrades)

You can upgrade or downgrade between plans at any time via the Polar customer portal.

• Upgrades — the price difference is prorated for the remaining days in the billing period and charged immediately.
• Downgrades — take effect at the start of the next billing period. No prorated credit is issued for the current period.

5. Failed Payments

If a payment fails, Polar will retry the charge according to its standard retry schedule. If the payment remains unsuccessful after retries, your subscription will be downgraded to the Free plan and you will be notified by email. No refund or credit is owed in this case.

6. Refunds Outside the Guarantee Window

We do not routinely issue refunds after the 7-day guarantee window. However, we consider exceptional circumstances on a case-by-case basis, including:

• Prolonged, documented service outages directly attributable to Toolsmea.
• Duplicate charges caused by a billing system error.
• Accidental renewal within 48 hours of the billing date, where the service has not been used in that cycle.

To request an exceptional refund, email billing@toolsmea.com with your account email and a brief description of the issue.

7. Digital Services & EU / UK Consumer Rights

Our subscriptions are for digital services that begin immediately upon purchase. By subscribing, you explicitly consent to immediate access to the service and acknowledge that your statutory 14-day right of withdrawal under EU Directive 2011/83/EU and equivalent UK legislation is waived once the service has commenced.

As a goodwill substitute, we offer the 7-day money-back guarantee described in Section 2 above.

8. Billing Partner

Payments are processed by Polar, our merchant of record. Polar handles VAT and applicable taxes on your behalf. For disputes about a specific charge or to access your invoice history, visit the Pricing page and open the customer portal, or contact Polar's support directly.

9. Account Termination for Policy Violations

If your account is suspended or terminated due to a violation of our Terms of Service (e.g. uploading prohibited content), no refund will be issued for any remaining subscription period.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the email address on your account at least 14 days before they take effect. Continued use of a paid plan after that date constitutes acceptance of the updated policy.

11. Contact

Refund and billing questions: billing@toolsmea.com

We aim to respond within one business day.